Terms and Conditions
Customers of Dependable Printing & Imaging (henceforth also referred to as DPI/custom-tiles.com) agree to the following terms and conditions:
TERMS OF SALE
DPI/custom-tiles.com seeks to continually improve and refine its products and offerings and reserves the right to make changes in materials, specifications, design and pricing without prior notice. Orders are accepted subject to product availability and at DPI/custom-tiles.com’s prices in effect at the date or dates of individual orders as indicated on our website (www.custom-tiles.com).
Due to the custom nature of our services, all orders are paid for in advance. Editing charges may need to be added to the tile costs if excessive image editing is required. Under certain circumstances, DPI/custom-tiles.com may complete an order and ship prior to full payment. In these cases, a balance-due invoice will be issued and is payable within 10 days after which time interest will accrue. Unpaid balances beyond 10 days are subject to a 1-1/2% monthly interest rate (18% per year). Any outstanding balances and interest charges will be the sole liability of the customer. The customer agrees that if DPI/custom-tiles.com takes action at any time to collect any overdue sums, the customer will pay reasonable traveling expenses, collection and attorney’s fees incident thereto. All legal matters will be subject to the jurisdiction of Campbell County, Virginia.
Any Customer order is expressly conditioned upon Customer’s agreement that DPI/custom-tiles.com’s standard terms, covenants, and conditions hereof constitute a complete statement of the contract between the parties and can be modified only in writing signed by both parties.
PRODUCT and REPRESENTATIONS
Customer acknowledges receipt of (1) technical documentation, handling, and installation instructions regarding the use of and for the specific DPI/custom-tiles.com product purchased by Customer through our website and/or included in product shipment or (2) evaluation samples of the product; and unless DPI/custom-tiles.com is notified immediately in writing by Customer to the contrary, Customer will be deemed to have read and understood the contents of same, or if evaluation samples were delivered then Customer will be deemed to have tested such samples and be deemed to have understood all performance properties related to the product in Customer’s application.
All recommendation, statements, and technical data regarding DPI/custom-tiles.com’s products are based on tests which DPI/custom-tiles.com believes to be reliable and correct but accuracy and completeness of such tests and the results thereof are not guaranteed and are not to be construed as a warranty, either express or implied. It is expressly understood by Customer that all such recommendations, statements, and technical data are provided without charge to Customer and are given by DPI/custom-tiles.com and accepted by Customer on the basis that Customer shall perform its own evaluation and testing to determine suitability and applicability of such products.
COLOR MATCHING
Various materials will image differently and produce different color patterns than other substrates. The DPI/custom-tiles.com process does not image over but into these substrates and therefore the natural coloring and sheen of the material used will have an affect on the final appearance of the image. Although we take great pride in the ability of our printer profiles and state of the art equipment, color matching onto various substrates is not an exact science- please allow for some color variance. If color matching is of paramount importance then please submit a color sample to us and order an adequate number of tiles for approval prior to job production. Natural substrate variations must be allowed for and accepted in the results.
Tumbled Marble: DPI/custom-tiles.com cannot guarantee or be responsible for the color and graining variations that may occur in the natural beauty of tumbled marble which will affect the match between various imaged products, or in the same piece. These variations must be accepted as the character of the marble and not as defects.
COLOR CHANGE
Although DPI/custom-tiles.com utilizes the finest materials including UV inhibitors in our glazes, color changes in products due to ozone, degassing, and aging of the material will occur nevertheless in some products.
ORDER PLACEMENT/MINIMUM QUANTITIES
DPI/custom-tiles.com requires that all orders be submitted through our online ordering process with additional information submitted by email, if required.
“Minimum Quantities” as specified elsewhere on the website apply to the dollar amount equivalent to the tile quantity of each noted tile type. This is to cover the investment each order requires for:
Pre-print graphics work
Set up and change-over time
Careful packing and sufficient packing material
The minimum dollar amount must be charged to process the order. We do not want to sacrifice quality in order to produce at low prices. Your custom printed tiles should be given the time and attention needed for quality. If orders are entered incorrectly by selecting a quantity below the minimum, the customer will experience delays in processing.
ARTWORK SPECIFICATIONS
Digital files should be at least 240 ppi (100-500 MB files are not uncommon) or as large as possible. We prefer tiff, psd, jpg and non-interlaced png. Our service is personal and friendly – call 434-660-7170 to discuss your tile project and picture questions. Our aim is to insure the highest possible image quality.
Large digital files may be sent (free of charge) through YouSendIt.com or on DVD or CD. Please call 434-660-7170 or email with any questions.
If you do not have the digital image sizes recommended, send the largest size you can; we will check its suitability for your project. For backsplash sized tile murals and for ornaments and pendants, jpg’s attached to email may be sufficient. We examine the artwork and notify the customer of any concerns or potential problems.
You may send art or photos for us to scan. All work must be flat or rolled (no frames or glass). We will return the original. Package carefully! If extensive editing or scanning is required, it is performed at an hourly rate of $35 with a $35 minimum.
COPYRIGHT
All images supplied to DPI/custom-tiles.com are the customer’s responsibility as to copyright and permission for reproduction, not the responsibility or liability of DPI /custom-tiles.com. When customer provides DPI/custom-tiles.com with art, photography, or logo(s), DPI/custom-tiles.com assumes that said submitted artwork is in full compliance with the laws governing copyright, trademark, service mark, right of privacy, patent or similar protection. The customer agrees to defend, indemnify, and hold DPI/custom-tiles.com harmless from any liability or claims for damages including all costs, and/or expenses of same, including reasonable attorney’s fees and court costs arising as a consequence of our use of customer’s artwork. Customer assumes the responsibility for uses of any design, trademark, trade name, or part thereof, appearing on the products at customer’s request.
REORDERS
When reordering, please state approximate original purchase date. Art will remain on file for 12 months. Reorders after 12 months are subject to new art requirements and setup. Replacement or reordered printed tiles are similar to batches of paint in that all needed quantities should be ordered for production at the same time due to differences which may occur in subsequent production runs.
SHIPPING INFORMATION
All prices are wholesale, FOB DPI/custom-tiles.com, Altavista, VA. Shipping will be arranged typically through UPS Ground or FedEx unless otherwise specified and agreed at time of order.
DELIVERY REQUIREMENTS
All shipments are made without requirements for customer’s signature unless otherwise specified and agreed at time of order. Please note any damage to packaging, contents, or missing pieces before signing for the shipment or notify carrier within 24 hours. Instructions for handling damage claims are included with the shipment and provide contact information for the carrier.
TITLE TO MERCHANDISE
Title to merchandise shall pass to the buyer upon delivery by DPI/custom-tiles.com to the carrier. For the purpose of risk or loss, all shipments are FOB factory. Buyer acknowledges that once DPI/custom-tiles.com delivers the goods to the carrier, title to the goods and risk of loss will pass to the buyer.
SHORTAGE AND DAMAGE CLAIMS
Shortage claims must be reported within 48 hours from shipment delivery. If the goods are damaged by the carrier while in transit, the buyer has the sole obligation of seeking any appropriate recourse against the carrier. Please notify DPI/custom-tiles.com ASAP as we may be able to assist in the claims process. As noted above, instructions for handling damage claims are included with the shipment and provide contact information for the carrier. DPI/custom-tiles.com will be pleased to replace goods after the claims process is initiated.
DEFECT – LIABILITY
DPI/custom-tiles.com shall not be liable for any special, indirect, incidental, or consequential damages. DPI/custom-tiles.com’s liability and Customer’s exclusive remedy for any cause of action arising out of this Agreement, and the products or services provided under it, whether in contract in tort, under warranty or otherwise is expressly limited to, at DPI/custom-tiles.com option, replacement of the non-conforming products at the FOB point stated herein or credit not to exceed the purchase price of the products in respect of which such damages are claimed.
DEFECT – CLAIM PROCEDURE
To initiate a claim, contact DPI/custom-tiles.com. Please (a) identify the product that is involved, the date of purchase, and the original purchase price if known; (b) describe completely what the claim defect is (photographs are helpful); (c) identify yourself and give a phone number and email address where you can be reached. Defect claims need to be initiated within 48 hours of delivery.
DPI/custom-tiles.com will investigate your claim and within thirty (30) days of notification will take appropriate action. DPI/custom-tiles.com may charge an inspection fee for any onsite inspection that is required or requested. If it is determined that the product has a defect by fault of DPI/custom-tiles.com, the inspection fee will not be charged or refunded if paid in advance.
DEFECTIVE MATERIALS AND RETURNED GOODS POLICY
All items to be returned to DPI/custom-tiles.com must receive prior approval and are subject to inspection. All items to be returned must be packed in the original packing or similar secure packing. Once the item is returned it will be inspected, and any appropriate credits or replacement will be issued. NO CREDIT OR REPLACEMENTS will be issued on unauthorized returns.