This Privacy Policy describes how Custom Tiles, LLC collects, uses, and protects information submitted through this website and through integrated services such as Google API Services.

Who We Are

Custom Tiles, LLC is a Virginia company. Our website address is https://custom-tiles.com.

Information We Collect

We collect only the information needed to operate our website, respond to inquiries, and process customer requests.

This may include:

Name and email address when you contact us through a form or by email
Images or files you upload in connection with a tile project or quote request
Information you voluntarily provide in messages sent to us
Basic technical information generated by normal website operation, security tools, hosting systems, and essential website functions

We do not intentionally collect unnecessary personal information.

How We Use Information

We use information submitted through the website only for legitimate business purposes, such as:

Responding to inquiries
Reviewing uploaded artwork or project materials
Preparing quotes or discussing custom tile projects
Sending website-generated administrative or contact-form emails
Maintaining website security and functionality

We do not sell personal information, and we do not use submitted information for profiling or interest-based advertising.

Google API Data Usage

Our website uses Google API Services through the WP Mail SMTP plugin to send website-generated transactional emails, such as contact form notifications or administrative email messages.

This integration is used only for internal business email functionality and does not involve access to customer Gmail accounts.

Google User Data Accessed

When this integration is connected, it may access limited Google account information associated with the connected email account, including the account email address and authorization tokens required to send mail through Google’s services.

How We Use Google User Data

Google user data is used solely to authenticate the website’s email-sending functionality and to send transactional or administrative emails generated by the website. We do not use Google user data for advertising, marketing, analytics unrelated to email delivery, or resale. We do not access, read, or store the contents of Gmail messages.

Google User Data Sharing

We do not sell Google user data. We do not share Google user data with third parties except as necessary to operate the email functionality described above, including transmission through Google’s email services and supporting service providers involved in website hosting, security, and email delivery.

Google User Data Storage and Protection

Google authentication is handled securely through OAuth 2.0. We do not store Google account passwords. Authorization data is stored securely and only as long as necessary to maintain functionality, using reasonable administrative and technical safeguards.

Google User Data Retention and Deletion

We retain Google-connected authorization data only for as long as needed to maintain website email functionality or until access is revoked. Access can be removed at any time by disconnecting the Google account from the website mailer or revoking access through Google account security settings. You may also contact us to request deletion of any associated data, and we will respond within a reasonable time.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.