Tile Mural Questions

FAQ – Custom Tile Mural Questions

Custom Tile Murals and Floor Tiles are for interior use. We also offer Outdoor Tiles. Pictures of Tile Murals

contact us if you do not see your tile mural question here.

Which type of tile should I use?
Ceramic tile offers the best picture reproduction for photographs and art due to its smooth white surface prior to printing. Ceramic is good for general use, e.g., backsplash and shower tile, as well as large wall areas for public facilities, hotel lobbies, and restaurants. They are very easy to clean and they meet NSF-UL specs for food prep areas.

Tumbled marble (aka tumbled stone) is also a good choice for most locations but the edges and backs should be sealed with a clear tile & grout sealer if used where exposure to liquid is possible. Tumbled Marble is not recommended for baths and showers due to its higher moisture absorbency (use tumbled porcelain or ceramic) unless sealed. The face of our tumbled tiles is sealed and is fine for occasional wet contact such as near sinks and stoves. Each tile has unique variations in texture and color. It is good for color reproduction, but not as accurate photographically as other tile types. Very light areas of the image (white and very, very light sky) will allow the tiles’ veining to show through.

Glass and porcelain tile are suitable for all the above locations plus more demanding locations. Their low moisture absorbency qualify them for wet and immersion service, including freeze/thaw exposure. Due to natural coloration and variances in the Tumbled Porcelain, it is recommended for an old world ‘painted’ or rustic look.

Glass tile is imaged on the backside. It is the most durable and scratch resistant surface of our interior tiles. Textured glass is slip resistant (suitable for flooring) and smooth glass has sharper image reproduction. Both are hard enough for table tops and counters. For detailed glass tile specifications see Digital Custom Glass Tiles

What special exposures can these products withstand?
For continually wet or immersion service, the extremely low moisture absorption of porcelain tile and glass tile are advantageous. Their freeze-thaw stability also makes them perfect for outdoor use in climates which may experience freezing. Porcelain, glass, or ceramic can be used in indoor swimming pools (or use our Outdoor Tiles). Long term direct sunlight will eventually cause some fading of the indoor-type tiles – they should only be used in shaded locations. Check here for more durability information. For exterior use, see Outdoor Tiles (more costly than interior tiles).

Do I send tiles to custom-tiles.com or do you supply the tiles?
We supply our own tiles in the different types mentioned above. If you want a certain kind of appearance (e.g., a marble-like vein pattern) added to your image, send us a tile whose pattern you like. We can scan the tile’s appearance and add it to the picture you want reproduced on the tile, printing both together on our tile.
If you want a specific tile to be used, you can send them to us for testing. We have to be very careful to insure the tiles accept our proprietary glaze and high quality printing. Minimum order for use of tiles you supply would be 120 tiles with an additional charge of $2.00 per tile for application of our special glaze.

What size should my tiles be?
The best answer depends on the size of the mural and the size of the room. In large rooms (or on a large wall), larger tiles look best and require less labor. Our ceramic tiles are available up to 12 inches square. Overall, the most popular size is 6 inch tile, available in ceramic, glass, tumbled marble, and porcelain tile. This size is good for most kitchen walls (including backsplashes), bathrooms, and showers.

Another consideration is to use a tile size which evenly divides into the size of the area available for the tile mural. If filling an area slightly over 60 inches wide by 18 inches tall, 6 inch tiles would be ideal for a ‘perfect’; fit (10 tiles wide by 3 tiles tall) – 1/16″ for grout lines. The closest fit for 4 inch tiles for those dimensions would be a custom tile mural which is 14 tiles wide by 4 tiles tall. This was determined by dividing the number of inches of width and then height by 4.25.

For more information, see Plan a  Custom Mural or call Mitch at 434-660-7170. We cannot warranty interior tiles which are cut – you should center the mural and surround with field tile or a border tile. We cannot assume the risk of damage during installation, although we do assume the risk for damage during shipping and will replace at no charge.

What does a custom tile mural cost?
Tile murals are priced on the basis of the number and type of tile. There may be an editing charge if the picture sent to us needs a good deal of alteration to look best for tile printing. There is no charge for simple adjustments which we usually make to improve the image for your mural, but if the work will be extensive, we will notify you first. To calculate your cost, multiply the number of tiles needed by the cost per tile on this page, Tile Mural Order.

How do we get the picture to you for our custom tile mural?
You may attach a digital file to your email. Digital files should be at least 240 ppi or as large as possible. We prefer jpg, tiff, psd, and png. Very large files may uploaded here, Digital Upload. Please call 434-660-7170 or email with any questions. You may also send files on DVD or CD. Send the largest you can for us to examine for its suitability for your tile mural project.

You may send art or photos for us to scan. Package carefully! All work must be flat (no frames or glass). If the artwork is very large and requires an outside scanning service, we will notify you of any extra costs before proceeding.

Note: All images supplied to Custom Tiles, LLC / custom-tiles.com are the customer’s responsibility as to copyright and permission for reproduction, not the responsibility nor liability of Custom Tiles, LLC / custom-tiles.com.

How durable are the tiles? Can I clean them without hurting the custom image?
Glass tiles are imaged on the backside so you see the image through the glass. Glass tiles are tough enough to be used as floor tiles and on countertops, even resistant to scratching from plates and kitchenware.

Wall tiles (ceramic, tumbled marble, and tumbled porcelain) have a glaze which is resistant to common household cleansers, including bleach. Do NOT use abrasive cleaners such as rough scotchpads, steel wool, or scouring powder. Here is more durability information If you plan to use tumbled marble tile where it may be immersed in water, seal the back and edges with a clear tile sealer prior to installation. Sealer information here. The face of our tiles are already sealed.

Floor Tiles: Check here for durability information, and here for Floor tile pricing. For outdoor and heavy-traffic floors, see Exterior Grade Tiles (more costly than interior tiles).

How do I install a custom tile mural?
Interior wall and floor tile: See custom tile installation. Glass Tile: See Glass Tile Installation. Outdoor Tiles require conventional materials, tools and methods.

We are in the trade. How do we obtain discounts?
Purchasing directly from us eliminates any retail mark-up. Further discounts are available through our Dealer Discount program.

Other tile mural questions – we are in business to serve you!! Call or email – Mitch Bernard, 434-660-7170